Политика конфиденциальности
Last updated October 28, 2026
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Hurtie is a self-help app for people going through a breakup, a divorce or loneliness. This policy explains what data the app uses, why, who it is shared with and how you stay in control.
Who is responsible
Hurtie is published by Rosini Solutions, based in Switzerland. For anything about your data, write to hello@rosinisolutions.com.
What stays on your device
Your 90-day journey, completed tasks, check-ins, rewards and reminder time are saved on your device. The app works without an account and offline.
Daily reminders are local notifications scheduled on the device itself. We do not use a push server.
Your optional "About me" answers and your conversations with the AI also stay only on your device.
What goes to our server
When the app is online, it creates an anonymous account (no name, no email) and keeps a copy of your progress so you do not lose it: nickname, the reason you chose (breakup, divorce or loneliness), language, start date, reminder time, the date you accepted the terms, completed tasks and check-ins (mood, sleep, whether you drank alcohol, whether you ate emotionally, and the optional note).
If you choose to sign in with email, Google or Apple, we also keep your email and account identifier. From Google and Apple we only receive your name, email and identifier, never your password.
We also keep what you write in your clarity space, emotional diary and reflections (including letters and the message you will not send) and the moments you log in "I miss them". Only you can read these records; they never appear in the community or in notifications.
In the community, we keep the messages you send, the reports you make and the people you block.
Sensitive data
Mood, sleep, alcohol and eating can reveal information about your health. We only process it because you choose to log it, and you can stop logging it or ask us to delete it at any time.
How we use it
To show your journey and progress, sync between devices, send the reminders you asked for and keep the community safe.
We do not sell data, show ads, or use tracking or advertising tools.
Community moderation and translation
Before it is published, every message is checked automatically by an AI model (Claude, by Anthropic) to block harassment, scams and requests for contact, and to detect signs of risk so we can offer help to the writer. Messages are also translated automatically into the reader’s language. Only the message text is sent, without your nickname or account.
AI companion (optional)
The AI companion only works after you give your consent, and you can turn it off at any time in Me → Preferences. What you write to it is sent to Anthropic only to generate the reply, together with what you are going through, your phase and how many days you have looked after yourself.
Check-ins, notes and "About me" answers are only included with a second, separate permission. The message you will not send is never shared with the AI.
The content of these conversations is not stored on the server. We only record when you used the companion, with no text at all, to limit usage; that record is deleted within 7 days.
Payments
Paid plans are bought in the App Store (Apple), on Google Play or, on the web, by card through Stripe. We never see your card details.
RevenueCat (United States) manages the status of purchases on our behalf. For that it receives your account's anonymous identifier, the product bought, the dates, the store country and the subscription status — never what you write, your check-ins or how you feel.
We keep your purchases (plan, platform, dates and status) to know whether Premium is open. If Premium ends, nothing you wrote is deleted.
Anonymous counts
We count a few anonymous steps, such as visits to the website, taps on the main button, finished onboarding and plans viewed, to understand whether Hurtie helps and whether the plans are clear. These counts carry no identifier of the person or the device, no IP address and no cookies, and never include what you write or feel. The website respects your browser's "Do Not Track" signal.
Who we share it with
Supabase: database and accounts, servers in Ireland (European Union).
Anthropic: moderation and translation of community messages and, if you turn it on, the AI companion. In the United States.
Railway: hosting of the website and the web version of the app, in the Netherlands (European Union).
Apple, Google, RevenueCat and Stripe: only if you buy a plan (see "Payments").
Google and Apple: only if you choose to sign in with those accounts.
These services process data only on our behalf. Transfers outside Switzerland or the European Union use the safeguards required by law, such as standard contractual clauses.
How long we keep it
We keep data while your account exists. If you ask for deletion, we delete the account and everything linked to it within 30 days. "Restart the journey" erases your tasks, check-ins, notes and logged moments from your device and from the server. To delete your whole account, including your profile and community messages, write to hello@rosinisolutions.com.
Your rights
You can ask to access, correct, copy or delete your data and withdraw your consent by writing to hello@rosinisolutions.com. You can also complain to a data protection authority (in Switzerland, the FDPIC; in the European Union, the authority in your country).
Minimum age
Hurtie is only for people aged 18 or over.
Security
Connections are encrypted and each person can only access their own data. No system is 100% secure; if an incident affects you, we will tell you.
Changes
If this policy changes, we update the date above and let you know in the app when the change is significant.